Green Valley Stevia Stevia in India
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Stevia Shipping Policy  
 
 

Shipping

The price of the product shall not be deemed to include the shipping charges unless otherwise specified. The shipping charges shall be based on distance and other factors , which shall be calculated when the order is finalized on the website or displayed with the item . When the order is placed , the shipping charges shall be mentioned separately in the invoice . The mode of shipping shall also be clearly mentioned and deemed to be accepted by the buyer on finalizing the order.
For dispatch - 3 to 5 business days
Delivery - 7 to 10 business days
14 Day Return Policy
We offer you complete peace of mind while ordering at GREENVALLEYSTEVIA.COM - you can return all items within 14 days of receipt of goods.
Defective Items:
If an item is found defective, please get in touch with our customer care on info@greenvalleystevia.com or call us on 080-9900-9901 within 14 days of receipt of the product. When we receive the item, we will inspect it to ensure everything is present and is in its original condition and then issue either a full refund, Store Credit or a different item in exchange, as per your request.
Please note that replacements are subject to availability of the particular product.
Returns
If you are not satisfied with what you have bought, we'll gladly take it back within 14 days from the date of delivery. If you have paid by card then we will reverse the payment. In case of Cash on Delivery or Bank Deposits as modes of payment, we will issue a cheque in the registered name of the customer.
We also will refund you the shipping charges in store credits. Please ensure however that the product is unused and the tags, boxes and other packaging remains intact.


Cancellation policy
Order once placed is not subject to cancellation.

To coordinate a return

  • Send a picture of the item to info@greenvalleystevia.com with the subject line "RETURN" or call us at 080-9900-9901 within 14 days of receiving the product. Please also ensure that we should receive the product back within 10 days of sending us the request, otherwise the product will be ineligible for return.
  • Mail us back the product at
    GREEN VALLEY STEVIA
    Near Hotel City Inn , Garhshankar Road
    Banga, District - S.B.S.Nagar , Punjab
    PIN - 144505
  • Once we receive the package, we will issue a refund of the purchase amount .Please note that the courier charges shall have to be borne by the sender. In case the return is found ineligible for refund, we will courier the product back to you.
  • We will strive to close the issue within 7 days of receiving the product. The duration of refund shall be 15 to 25 days from the date of approval of refund .

Our category specific policy is as follows

  • Nutrition: Products should be received in original packaging and sealed condition. Opened or used boxes will not be accepted as returns. For issues like rashes, stomach upset, headache, flavor like/dislike, flavor difference from one brand to other etc. products would not be applicable for return. Please consult with the doctor before buying the product.
  • Diabetes: The use of this zero calorie natural sweetener is not intended to cure diabetics .
  • Services: Products in this category are NOT eligible for returns .

Following shall NOT be eligible for return or replacement :

  • Damages due to misuse of product
  • Incidental damage due to malfunctioning of product
  • Any consumable item which has been used or installed
  • Products with tampered or missing serial / UPC numbers
  • Any damage / defect which are not covered under the manufacturer's warranty
  • Some special rules for promotional offers may override "www.greenvalleystevia.com
14 Day Returns Policy
In case of any queries, please write to our customer care on info@greenvalleystevia.com or call us on 080-9900-9901

   
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